Legal
Privacy Policy
DAAKGHAR ("we," "us," "our," or "the Site") operates manojerdaakghar.com. This Privacy Policy explains how we collect, use, and protect your information when you visit the Site, purchase tickets, or communicate with us.
By using manojerdaakghar.com, you agree to the terms of this Privacy Policy.
1. Who We Are
manojerdaakghar.com is owned and operated under the direction of Sri Manoj Murali Nair, founder of DAAKGHAR. The domain manojerdaakghar.com is registered with Namecheap and is the sole official website for DAAKGHAR events and ticketing.
For any privacy-related questions, contact us at: admin@manojerdaakghar.com
2. Information We Collect
We collect the following categories of information:
a) Information you provide directly
- Full name
- Email address
- Phone number (including WhatsApp number)
- Billing/payment details (processed securely via our payment partner — see Section 4)
- Any messages you send us through the Contact page
b) Information collected automatically
- IP address, browser type, and device information
- Pages visited and time spent on the Site (via standard analytics/cookies)
c) Ticket and event information
- Event(s) you purchase tickets for
- Ticket confirmation and transaction ID
3. How We Use Your Information
We use your information to:
- Process and confirm ticket purchases
- Send you booking confirmations and event updates via email and/or WhatsApp
- Respond to inquiries submitted through our Contact page
- Improve the Site's content and performance
- Comply with legal and tax obligations related to ticket sales
We do not sell your personal information to third parties.
4. Third-Party Services We Use
To operate the Site and process transactions, we share limited data with the following trusted service providers:
| Service | Purpose | Data Shared |
|---|---|---|
| Cashfree Payments | Payment processing for ticket purchases | Name, email, phone, transaction amount |
| Meta / WhatsApp Business Platform | Sending ticket confirmations and event updates via WhatsApp | Phone number, name, ticket/event details |
| Railway | Website hosting and backend infrastructure | Standard server logs, application data |
Each of these providers has its own privacy policy governing how they handle data on our behalf. We only share the minimum data necessary for each service to perform its function.
5. WhatsApp Communications
If you provide your phone number during ticket purchase, you consent to receive transactional messages from us via WhatsApp, including:
- Ticket purchase confirmations
- Event reminders and updates
You may opt out of WhatsApp communications at any time by replying "STOP" to any message or by contacting us at admin@manojerdaakghar.com. Opting out will not affect your ticket validity, but you may miss important event updates sent only via WhatsApp.
6. Cookies
The Site may use cookies to remember your preferences and understand how visitors use the Site. You can disable cookies through your browser settings, though some features of the Site may not function properly as a result.
7. Data Retention
We retain your personal information only as long as necessary to:
- Fulfill the purpose it was collected for (e.g., ticket delivery)
- Comply with legal, accounting, or reporting obligations
You may request deletion of your data at any time (see Section 8).
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent for WhatsApp or email communications
To exercise any of these rights, email us at admin@manojerdaakghar.com with the subject line "Privacy Request."
9. Data Security
We take reasonable technical and organizational measures to protect your data, including secure hosting and encrypted payment processing through Cashfree. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Children's Privacy
The Site is not directed at children under 13, and we do not knowingly collect personal information from children under 13.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent revision. Continued use of the Site after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or how your data is handled, contact:
Email: admin@manojerdaakghar.com
Website: manojerdaakghar.com
Site Ownership Notice
manojerdaakghar.com is the official and exclusive website of DAAKGHAR, registered and maintained under Sri Manoj Murali Nair through Namecheap. Any website, page, or online presence using a confusingly similar name or impersonating this domain without authorization does not represent DAAKGHAR or Sri Manoj Murali Nair, and we reserve all rights available under applicable trademark and domain-name law to act against unauthorized use.